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Support Easy Booking: Availability Check Inventory vs Availability Differ & Availability Report

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #8499
    Hybrid AWD
    Participant

    Our inventory count if (3) for an item but is showing unavailable on the calendar date picker. I have confirmed only 2 items are being rented for these dates.

    One thing I did notice however is that a single order has the same item booked for separate dates. Could that be an issue?

    Example:

    Order 1 is for 10/8/20 – 10/12/20
    Order 2 is for 10/8/20 – 10/12/20 and then they also have the same item for 10/16/20 – 10/19/20.

    Could the second order be causing a backend issue for the availability of this product?

    I’ve also been trying to check the availability of this product and it never loads the availability from the reports section. I just keep getting the circle and it will never pull the report.

    #8501
    Ashanna
    Plugin's author

    Hello,

    Could you please send me a temporary admin access to the website?

    I know you’ve already done it a while ago, but it got lost in my emails.

    You can send me an email at contact@easy-booking.me. Thanks 🙂

    Regards,
    Natasha

    • This reply was modified 3 weeks ago by Ashanna.
    #8505
    Hybrid AWD
    Participant

    Inventory issue was on us. I overlooked a duplicate item in an order. Still no luck with the report so Ill email access info.

    #8528
    Hybrid AWD
    Participant

    Just emailed info.

    #8530
    Ashanna
    Plugin's author

    Thanks.

    So the issue is that there are too many orders (3000+) so it returns an error when fetching them:

    CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes)

    I changed the query so it gets only “processing” bookings and it works. It’s not an ideal solution (you won’t have old bookings in the reports section) but it’s all I can do.

    Regards,
    Natasha

    #8532
    Hybrid AWD
    Participant

    Thats kinda what I was afraid of. Would there be any way to export the previous data and then just sort it out manually in excel or something?

    #8535
    Ashanna
    Plugin's author

    Hello,

    I haven’t worked on exporting data yet. I guess you could always export WooCommerce orders using existing tools/plugins?

    Regards,
    Natasha

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