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Support Easy Booking: Availability Check [Resolved] Enable a date after order cancel

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #6403
    Damien Tisca
    Participant

    Hello,

    I have made a test for a booking. So i have booked a date but then on the payment process, i have cancelled it.
    In my orders, the booking is canceled but it’s still not possible to select the same date for a new booking.
    How can i enable booking after a cancel?

    Thank you

    #6406
    Damien Tisca
    Participant

    To be more precise, how to automatically enable a date if the previous reservation at the same date was canceled?

    #6407
    Ashanna
    Plugin's author

    Hello,

    Technically it should be done automatically when you save the order.

    If not, please use the “Init availabilities” in Easy Booking > Availability Check.

    Regards,
    Natasha

    #6409
    Damien Tisca
    Participant

    Thank you for your answer.
    The problem is that the order is “pending payment” so the booking status is “pending”.
    But when i change manualy the order status to “canceled”, the booking status is still “pending” and the date is not available.
    Maybe it’s because of my payment plugin and the return url which is not correct?
    When i cancel an order on my payment process (on the bank page) then the status of the order is still “pending payment” and not cancel.
    but when i change the order status manually, the booking status does not change and there is no “cancel status” in the booking status.

    #6410
    Damien Tisca
    Participant

    So then what can i do to enable the date again?
    Delete the booking in the order page? or change the quantity to 0?

    #6411
    Ashanna
    Plugin's author

    If the order status is “Pending payment” it will be taken into account by Availability Check.

    But please note that Easy Booking doesn’t handle order statuses, this is something you need to see with the payment method you use/WooCommerce.

    Now you can either set the order status to Cancelled and save the order (and use the Init Availabilities button if necessary) or you delete the item from the order (or delete the order).

    #6412
    Damien Tisca
    Participant

    I have deleted the item in the order and set the order status to failed but that does not work.
    That’s even worth. Now i can’t change or select any dates in the booking form

    Booking

    In fact my product is now “Out of stock” and i can’t change it anymore

     

    • This reply was modified 1 month, 1 week ago by Damien Tisca.
    #6414
    Damien Tisca
    Participant

    That works again. The quantity was “out of stock (-1)”
    I had to manually set my product quantity to 2, then set it again to 1.
    Quite strange though.

    #6415
    Ashanna
    Plugin's author

    Do you have the latest version of Availability Check (1.6.14)?

    #6416
    Ashanna
    Plugin's author

    By the way, you need to disable caching on products pages. Easy Booking is not compatible with caching (and I can’t do anything about it), it makes the date selection freeze (you don’t see it when logged in as administrator).

    #6423
    Damien Tisca
    Participant

    Thank you for your help.

    I still have the problem. I have installed the latest version of availability check.
    The problem is that when i booked a date, everything is fine but if i need to cancel the booking, then i set the order status to cancelled but the booking is still not available in the product page and the booking status (on the order details page) is still “Pending”.
    How can i solve this problem please? And how can i disable  caching on products page?

    #6424
    Damien Tisca
    Participant

    I have noticed that the booking status “pending” on the order details does not have any incidence on the woocommerce order so that the problem may not comes from here.

    I found how to disable cache on the product page but that did not seems to work either.
    Please help.
    Thank you

    #6426
    Ashanna
    Plugin's author

    Booking status is only here for information purposes, it has no incidence on anything (except the “Reports” page).

    Could you please give me a temporary admin access to your website? It will be easier. If that’s ok with you, please send me an email using the contact form. Thanks. I’ll have a look at the cache issue aswell.

    #6427
    Damien Tisca
    Participant

    Great! Thank you

    i send you an email. Can you please give me your adress mail?

    #7570
    Ashanna
    Plugin's author

    I mark this as resolved as it will be fixed in Easy Booking 2.2.6.

Viewing 15 posts - 1 through 15 (of 15 total)

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